Friday, 2 September 2016

Star Quality Hospitality: The Key to a Successful Hospitality Business - Monica Or

Star Quality Hospitality:
The Key to a Successful Hospitality Business
Monica Or 

If you are an independent hotelier or restaurateur wanting to know how to run an even more successful business, this book will take you on a journey of discovery as it:

* Welcomes you into the world of hospitality

* Unlocks the secrets of the business of hospitality

* Explains how customers are your lifeline, focusing on suppliers, staff and guests

* Highlights key industry trends that must be a part of your business strategy

* Shows you how to measure your business success to remain profitable

Discover the common mistakes that are made by hospitality owner/managers, from business structure through to service delivery, and read a host of practical tips and checklists that can be implemented immediately to resolve them. The solutions offered will produce optimum results which will in turn increase your profitability.

Please Pass The Books Review: 

A comprehensive and well written guide, complete with exercises, checklists, and highlighted tips. As a layperson who has never worked in the hospitality industry (but certainly worked around it), I found Or's Star Quality Hospitality to be both insightful and interesting. I would recommend this book to anyone affiliated with the hospitality and tourism sectors; particularly those running B&B's (yes, even you, AirBnb'ers) who want to kick their business acumen up to the next level.


I received a copy of this book as a Goodreads Giveaway in exchange for my honest opinion, which this certainly is.

As the founder of the Star Quality Hospitality Consultancy, Monica is passionate about unlocking the potential of hospitality businesses by creating memorable guest experiences. Monica regularly writes for ‘Hotel Industry’ Magazine as their industry expert and has been featured in ‘The Caterer’, ‘Hospitality’ and ‘Boutique Hotelier’ Magazines. She has spoken at hotel conferences in the UK and internationally.

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